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Tell us what broke

There are no accounts here, so there is no support queue either — just an inbox with one person behind it. Pick the closest description and it opens a mail draft with the questions already in it.

Anything else

A technique you use that is not in the guide, a board size you wish existed, a rating that felt two levels off, a translation you would like to see. Ideas are read with the same seriousness as bugs, and several of the things on the site started as somebody's one-line email.

What makes a report useful

  1. The URL, before anything else. It identifies the exact board or page. A puzzle report without one usually cannot be reproduced at all.
  2. What you saw, and what you expected instead. Two plain sentences are worth more than a paragraph diagnosing the cause — the diagnosis is the easy part from this end.
  3. Send it while it is still annoying you. A rough note today beats a tidy one next week, and a screenshot beats a description of a screenshot.

What happens after you send it

Puzzle reports go first: the board is pulled out of the pool and replayed against the solver, so those usually come back with a specific answer rather than a thank-you. If the verifier really did let something through, the fix is a code change and a regenerated board, not a quiet deletion — the blog gets a note.

There is no ticket tracker and no auto-reply, so nothing will confirm your mail arrived. Expect a few days. Your address is used to answer you and for nothing else; there is no mailing list to end up on.

Answered already

My streak disappeared
Almost always cleared browser data, or a different browser. Progress lives on your device and there is no server copy to restore — what is stored, and where.
The newest archive day will not open
The archive is built a day ahead so nobody east of you is locked out. A board unlocks at midnight in your own time zone, not the build machine’s.
The hint button is greyed out
There is a short cooldown between hints, so the button cannot quietly turn into a solve button. It comes back on its own.
Two regions look identical to me
Turn on high-contrast colours in Settings — twelve solids with their lightness values spread apart. If a pair is still too close, that is worth an email.